FREQUENTLY ASKED QUESTIONS

Mobile detailing is a service where professional detailers come to your location (home, office, etc.) to clean and restore your vehicle. Unlike traditional car washes, we bring all necessary equipment, water, and power with us. This provides the convenience of a professional service without you having to leave your location.

Cobra Clean Detailing currently serves Las Vegas and surrounding areas including Henderson, North Las Vegas, Summerlin, and Spring Valley. If you're uncertain whether we service your location, please contact us, and we'll be happy to confirm.

It's not required that you be present during the entire service, but we do need access to your vehicle or home exterior. Many clients provide us with access and then go about their day. We'll need the keys if the interior is being detailed or if the vehicle needs to be moved. For home services, we'll need access to exterior water sources.

We accept all major credit cards, digital payments (Apple Pay, Google Pay, Venmo, Zelle), and cash. Payment is due upon completion of service. For certain premium services or large jobs, we may require a deposit to secure your booking.

Yes, we prioritize the use of eco-friendly and non-toxic products whenever possible. While we recommend keeping pets and children away from the immediate work area during service, our products are selected to be safe for both your family and the environment once dry. If you have specific concerns or sensitivities, please let us know in advance.

Our packages are designed to address different levels of cleaning and protection needs:

• Strike Package: A basic exterior wash and quick interior cleaning, perfect for regular maintenance.
• Venom Package: A more thorough interior and exterior detail, including deeper cleaning and basic protection.
• King Cobra Package: Our premium service with comprehensive cleaning, decontamination, protection, and restoration for both interior and exterior surfaces.

Each package is customizable with add-ons to suit your specific needs.

Service times vary based on the package, vehicle size, and condition:

• Strike Package: 1-2 hours
• Venom Package: 2-3 hours
• King Cobra Package: 4-6+ hours
• Ceramic Coating: 5-8+ hours (may require multiple days)

These are approximate times and may vary depending on your vehicle's specific condition.

Ceramic coating is a liquid polymer that chemically bonds with your vehicle's paint, creating a protective layer that offers superior protection compared to traditional waxes or sealants. Benefits include:

• Long-lasting protection (1-5+ years depending on the grade)
• Enhanced gloss and depth to your paint
• Hydrophobic properties that repel water and contaminants
• Resistance to UV damage, oxidation, and chemical stains
• Easier cleaning and maintenance

It's an investment in your vehicle's appearance and value, especially recommended for new vehicles or after paint correction.

The frequency of detailing depends on several factors including your driving habits, where you park, local climate, and personal preferences. Here's a general guideline:

• Basic Wash/Express Detail: Every 2-3 weeks
• Full Interior Detail: Every 3-4 months
• Complete Detail: Every 6 months
• Paint Correction: Once every 1-2 years as needed

Las Vegas's climate, with its sun exposure and occasional dust storms, can be harsh on vehicles. More frequent maintenance may be beneficial to protect your investment.

Our paint correction services can significantly improve or completely remove light to moderate scratches, swirl marks, and oxidation. However, deep scratches that penetrate through the clear coat into the base coat or primer typically cannot be fully corrected with detailing alone and may require repainting.

During our pre-service assessment, we'll evaluate any damage and provide honest feedback about what results you can expect. In some cases, we might recommend a body shop for severe damage before detailing.

It depends on the type and severity of the water spots:

• Surface-level water spots: These can typically be removed with our regular detailing process.
• Etched water spots: These have begun to eat into the clear coat and may require paint correction to remove.
• Severe mineral deposits: These sometimes require specialized treatments beyond regular detailing.

During our initial inspection, we'll assess any water spots and recommend the appropriate treatment method.

Our power washing services are suitable for a wide range of exterior surfaces, including:

• Concrete driveways and walkways
• Brick, stone, and paver patios
• Wood, composite, and vinyl decks
• Vinyl, aluminum, and wood siding
• Fences (wood, vinyl, metal)
• Pool decks and surrounds
• Stucco and concrete walls

We adjust our equipment, pressure levels, and cleaning solutions based on the specific surface to ensure safe and effective cleaning.

Not all surfaces can withstand the same pressure levels. We use different techniques depending on the surface:

• High-pressure washing: Used for durable surfaces like concrete, brick, and some stones.
• Soft washing: A low-pressure technique combined with appropriate cleaning solutions for delicate surfaces like stucco, some sidings, and roof shingles.

Our professionals will assess your specific surfaces before beginning and use the appropriate equipment and methods to clean effectively without causing damage.

The longevity of power washing results depends on several factors:

• Local climate and weather conditions
• Surrounding environment (trees, dust, industrial areas)
• Amount of foot or vehicle traffic
• Surface type and porosity

In general, most homeowners in Las Vegas benefit from annual cleaning for driveways and walkways, while house siding might only need cleaning every 1-2 years. Areas under trees or with high traffic may need more frequent attention.

Yes, we typically need access to an outdoor water spigot for our home services. The water spigot should have standard hose threading and be in working condition. If water access is challenging at your property, please let us know when booking so we can discuss alternative solutions.

We use environmentally responsible cleaning solutions whenever possible. However, we still recommend taking these precautions:

• Wet down plants and grass near the cleaning area before we begin
• Keep pets indoors during the cleaning process
• Rinse any plants that may have been exposed to cleaning solutions after we complete the job

Our technicians are trained to minimize overspray and runoff to protect your landscaping and the environment.

You can book our services through several convenient methods:

• Use our online booking platform: Book Now
• Call us directly at (702) 686-7282
• Email us at cobracleansdetailing@gmail.com
• Send us a message through our Contact Form

For same-day or next-day service, we recommend calling directly to check availability.

Our pricing is based on several factors:

• For auto detailing: Vehicle size, condition, package selected, and any add-on services
• For home services: Square footage, surface type, level of soiling, and accessibility

We provide transparent pricing before beginning any work. After understanding your specific needs, we'll provide a clear quote with no hidden fees or surprises. For complex jobs, we may need to see your vehicle or property before providing a final quote.

We understand that plans can change. Our cancellation policy is:

• Cancellations made 24+ hours before your appointment: No fee
• Cancellations made less than 24 hours before your appointment: 25% of the service fee may apply
• No-shows without notice: 25% of the service fee may apply

For premium services that require significant preparation (like ceramic coatings), we require a deposit that may be partially non-refundable with short-notice cancellations.

If we need to reschedule due to severe weather, there will be no fee.

Yes, we offer several ways to save:

• Recurring Service Discount: Save 10-15% when you schedule regular maintenance detailing
• Multiple Vehicle Discount: Save when booking services for more than one vehicle at the same time
• Referral Program: Earn credits toward future services for each new customer you refer
• Seasonal Promotions: Follow us on social media for special limited-time offers

Ask about current promotions when booking your service!

For exterior services, we monitor the weather closely and will contact you if weather conditions aren't suitable. You'll have the option to:

• Reschedule to another day at no additional cost
• Proceed with interior-only services (for vehicles) if applicable
• Cancel without penalty if severe weather is forecasted

If light rain begins during service, we may be able to continue certain aspects of the job under covered areas or pause until conditions improve.